Complaint?

EN
 

Complaint?

Not satisfied? We want to hear about it of course. 

We want to make it as easy as possible for you. After all, we are there for you. Hopefully, you enjoy living with us and that you have a nice time. Maybe you are not completely satisfied with something?  Let us know! We are sure we will find a good solution together. 

The fastest way to discuss your complaint is simply to call, email, or visit us. We can then discuss what is going on. We can typically come to a solution very quickly. 
Of course, you can also get in touch with your caretaker. In principle, they are your first point of contact. They will regularly walk around the property or you can find them at their office. You can always go to them to discuss a question or problem. Problems are often easily resolved through the helpful suggestions that they make. 

Do you want to submit a complaint in writing? That is possible. Send your complaint to our complaints coordinator. Be as specific as possible. You will receive a message from us within five business days.